The "Q-word" is a term that was mentioned in the Fuel Rats IRC channels when no clients turned up for some time. As Murphy goes, that word was often followed by a tsunami of cases. I have some personal experience with this, back in 3304 ...
Interestingly, if you utter the term just to get cases, it wouldn't work (or backfire somehow, like leaving mechasqueak stranded). So it has to be mentioned accidentially. If you do that, be sure to be walloped around your ears with a huge trout by some fellow Rat, especially the current Dispatch.

Well it's quie... oh shi ...